FAQ

  • Q. What are your prices?

    Our prices are subject to change depending on supply and other market factors. We will send you an updated price list after your company contact us for further information.
  • Q. Can you accept small batch orders?

    Yes, we have ongoing small purchase quantity requirements for all international orders. If you are looking to resell but in much smaller quantities, we recommend you check out our website.
  • Q. Can you OEM or ODM?

    Yes, we have strong developing team. The products can be made according to your request.
  • Q. Can you supply the relevant documentation?

    Yes, we can provide partial documentation including Certificate of Analysis/Conformity; Insurance; Country of Origin and other required export documents.
  • Q. What is the average delivery time?

    For samples, the delivery time is about 7 days. For mass production, the delivery time is 20-30 days after receiving the deposit. Delivery times are effective when (1) we receive your deposit, and (2) we receive your approval for your product. If our delivery time does not match your deadline, please double check your requirements at the time of sale. In all cases, we will try to accommodate your needs. Generally, we can do this.
  • Q. What kinds of payment methods do you accept?

    You can make the payment to our bank account, Western Union or PayPal: 30% deposit in advance, 70% balance against the copy of B/L.
  • Q. What is the product warranty?

    We warranty our materials and workmanship. Our commitment is to your satisfaction with our products. In warranty or not, it is the culture of our company to address and resolve all customer issues to everyone’s satisfaction.
  • Q. Do you guarantee safe and secure delivery of products?

    Yes, we always use high-quality export packaging. We also use specialized hazard packing for dangerous goods and validated cold storage shippers for temperature-sensitive items. Specialist packaging and non-standard packing requirements may incur an additional charge.
  • Q. How about the shipping fees?

    The shipping cost depends on the way you choose to get the goods. Express delivery is usually the faster but also more expensive method. Freight forwarding is a great solution for transporting large quantities of goods via sea freight. Exactly freight rates we can only give you if we know the details of the amount, weight, and way. Please contact us for further information.